Privacy Policy

1. Information We Collect

• Account: name, email address, sign-in method, plan, and the goals and preferences you choose during onboarding.
• Resume and job details: files or text you upload, and the information we extract from them, such as experience, skills and projects.
• Audio: what you record during practice.
• Practice results: transcripts, written answers, scores, corrections, reports and progress.
• Camera: if you turn it on, eye contact and expression are analysed in your browser. The video isn't sent to us; only the resulting scores are saved.
• Payments: plan, amount and payment reference. Card and bank details are handled by the payment provider, not stored by us.
• Usage: practice time, logins, approximate country, device details and the product events in section 4.

2. How We Use Your Information

We use your data to run your practice sessions and generate feedback, save your history and progress, apply plan limits, process payments, prevent abuse, send account and practice emails, and improve the service.

3. Service Providers

We don't sell your personal data. We share it only with the providers needed to run SpeakWell AI, or when the law requires it. Some are outside your country, so your data may be processed abroad.

• OpenAI: AI questions, scoring, resume and job analysis (receives your answers, transcripts and resume content), and some transcription and voices.
• Sarvam AI and Deepgram: turning your recorded speech into text.
• ipapi.co: on the pricing page, your IP address is used to find your country so prices show in the right currency.
• Microsoft Azure Speech and Sarvam AI: pronunciation assessment and interviewer voices.
• Simli: the live interviewer video, using the interviewer's voice rather than yours.
• Firebase (Google): sign-in.
• Supabase: database storage.
• Vercel: website hosting.
• Resend: sending email.
• Razorpay and Paddle: payments.
• PostHog: product analytics, only if enabled (see section 4).

4. Analytics

We record simple product events linked to your account, such as sign-up, starting and finishing a session, reaching a limit and clicking upgrade, to see where people get stuck. They don't contain your answers, transcripts or resume. If we turn on PostHog, it may also record page views and clicks and identify you by account ID, email and name when logged in; this policy will be updated before then if consent is needed.

5. Storage and Retention

• Audio is sent to speech providers for processing. We don't save your recordings on our own systems, though providers may keep them for a limited time under their own terms.
• Transcripts, answers, scores and reports are kept in your account until you ask us to delete them or your account. You can also clear your interview history from the app.
• Some resume analysis and practice data is kept in your browser, on your device.
• We keep payment records as long as tax and accounting rules require.

Data is encrypted in transit and access is limited to the servers and people who need it. No system is perfectly secure.

6. Your Rights and Requests

You can ask us for a copy of your data, or to correct or delete it, including your whole account. Email support@speakwell-ai.com from your account's email address. Depending on where you live, laws such as India's Digital Personal Data Protection Act 2023 or the GDPR may give you further rights, and you may complain to your data protection authority.

7. Children

SpeakWell AI is only for people aged 18 or older, and you confirm your age when you create an account. We don't knowingly collect data from anyone under 18. If you believe a child has created an account, email support@speakwell-ai.com and we will delete it.

8. Contact and Grievances

Questions, complaints or grievances about your data: support@speakwell-ai.com.